Whitepaper
In today’s fast-evolving digital world, businesses rely heavily on IT systems to drive innovation and maintain operational efficiency. IT has transformed from a backend support function into a cornerstone of business success, playing a pivotal role in everything from customer engagement to revenue generation. However, even the smallest disruptions in IT operations can lead to significant consequences, such as financial losses, customer dissatisfaction, and reputational damage
Service Mapping builds on Discovery by creating a detailed blueprint of application services and their
dependencies. It highlights how devices, configurations, and applications interact to support business functions. This level of understanding is invaluable for identifying the root causes of issues and assessing the potential impact of changes within the IT environment.
ServiceNow ITOM delivers a wide range of benefits, making it an essential tool for modern IT environments.
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