Beyond Telematics: How Service Now is Redefining Operational Resilience in U.S. Trucking

About the Whitepaper

Most fleets today aren’t short on data—they’re short on direction. Telematics shows you where the trucks are, but it doesn’t fix what’s slowing them down. This whitepaper unpacks the bigger picture: how fragmented systems, rising costs, and compliance chaos are quietly undermining logistics performance. And why true resilience isn’t just about visibility—it’s about connected workflows that can act, adapt, and scale.

This paper explores how ServiceNow is emerging as an unlikely but powerful engine of transformation for U.S. trucking—helping leaders orchestrate operations across maintenance, HR, compliance, and beyond.

What It Covers

• The structural breakdowns behind today’s trucking challenges
• Why traditional telematics falls short of delivering true resilience
• A practical framework for workflow-based resilience: predictive maintenance, driver onboarding, digitized compliance, cost control, and incident response
• Real case studies from leading fleets that have successfully adopted ServiceNow
• Tangible ROI metrics from workflow automation in maintenance, HR, and compliance
• A phased approach to modernizing your tech stack—starting with just one workflow

Why You Should Read It

If you’re a fleet operator, logistics executive, or systems leader navigating complexity, this paper will help you see where the gaps really are—and what to do about them. You’ll get a clear view of how to move from reactive firefighting to proactive control using workflow automation. Learn how custom ServiceNow solutions—built by Amazatic—are helping U.S. trucking leaders reduce downtime, accelerate onboarding, cut compliance risk, and unlock full-fleet visibility.