Introduction:
GenAI is moving fast inside enterprises. Adoption is high. But production maturity is not. Research shows that 88% of organizations now use AI in at least one business function, and 72% regularly use GenAI. Yet 62% still remain in experimentation or pilot stages, and only 7% are fully scaled across the enterprise. That gap matters. It tells us something simple: many companies have learned how to start, but far fewer know how to run GenAI well after launch.
That is where reliability becomes the real issue. Not model demos.
Not prompt cleverness. Reliability.
